Why do I have to wait 48 hours for verification?
During sign up, we send your information over to our partner SynapseFi, to complete your verification before you can transact on SoLo. Oftentimes, this process is completed before 48 hours. We apologize if this causes any inconvenience. If you have been in the verification state longer than 48 hours, please reach out to our support team for further assistance.
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Why do you need my Social Security Number?
Your Social Security number (SSN) is a unique way to identify you. Please rest assured that we only use it for the purpose of verifying your identity in an effort to mitigate fraud and to assist our prediction of creditworthiness. We take the safety ...
Can I use a different form of ID aside from my Driver License?
At this time, we only can accept state-issued IDs. We currently do not accept passports or temporary ID's. If you have any questions or concerns, please reach out to our support team for further assistance.
What if my bank is not listed on the app?
We are always working to add more banks as we grow. If your bank is not listed we may not support them at this time. Check back again soon! Unfortunately, SoLo is not supported by Chime or Simple Bank. To use SoLo, you will need to use an account ...
How Do I Add My Debit Card?
You have the option to add a new debit card on the app any time EXCEPT if your loan is in the Pending Funding or in the Pending Payback status. To update your debit card, please follow the steps below: Go to your Profile Select the Settings at ...