Unable to Scan my Driver’s License

Unable to Scan my Driver’s License

If you’re having issues scanning your ID, here are a few tips we have found most helpful when taking a picture of your ID:

  • Use a dark or black background.

  • Be sure ID is within the frame.

  • Be sure that the photo is well-lit but there is also no glare from overhead lights.

If you are still encountering issues with scanning your ID, please contact our support team for further assistance.



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